Privacy

Your privacy matters to us, and we are committed to protecting your personal information, and only using it legally and responsibly.

This privacy policy covers details of what information we collect from you (whether online, at the hospital, at an event, by phone, by email or through interaction with a third party); what we do with it, and whom it might be shared with.

If you have any questions about our privacy policy and the way we process personal data, or if you would like to change the way we communicate with you, then please contact us at info@turkiyehastanesi.com, by phone on +90212 314 1414, or by writing to us Merkez Mah. Darulaceze Cad. 14/1 Sisli/Istanbul/Turkey

Who we are?

Türkiye Hospital was founded  in 1991, under the aegis of the IHLAS Foundation, as a pioneering healthcare instution. Today, with it’s general hospital and medical centers Türkiye Hospital is one of the largest and most respected hospital in Europe and the Middle-East. With an international reputation for clinical excellence and ongoing investment in the latest treatment technology, Türkiye Hospital are at the forefront of modern medicine and surgery in the entire region.

We currently operate the following websites:

https://www.turkiyehastanesi.com/

https://www.youtube.com/user/turkiyehastanesi/

How do we keep your information secure?

The security of the data and personal information that we store is important to Türkiye Hospital. We follow strict security procedures in the storage and disclosure of the information which you have given us to try to prevent:

• Unauthorised access;
• Improper use or disclosure;
• Unauthorised modification; and
• Accidental loss, damage, and destruction

We are required to make sure any transfers of information are carried out securely, in accordance with best practice, and in compliance with Data Protection regulations.

All our staff and data processors who have access to, and are associated with the processing of, personal information are legally obliged to respect the confidentiality of the personal information of our supporters, volunteers, staff and all those who engage with us.

Links to other websites

This privacy notice does not apply to third-party websites you are directed to from our website. We encourage you to read the privacy statements on the other website that you visit.

Recording, Processing and Processing Purposes of Personal Data

Although your personal data may vary depending on the services provided by our Hospital and the commercial activities of our Hospital; It can be collected verbally, in writing or electronically by automatic or non-automatic methods, Hospital units, website, social media channels, mobile applications and similar means. Your personal data may be processed by creating and updating as long as you benefit from the products and services offered by our Hospital.

In addition, your personal data may be processed when you use our call centers or our website to use the services of the Hospital, when you visit our Hospital or our website, when you participate in training, seminars or organizations organized by our Hospital.

Your personal data collected;

- To benefit you from the products and services offered by our hospital, to understand your tastes, usage habits and needs of the products and services offered, to respond to your requests faster and to improve our communication with you, to serve you better and to offer more personal products, services and offers, to make analysis in order to do these, to inform you about our products and services, to measure your satisfaction with our products and services, to develop and diversify our products and services in line with your requests and needs,

- Ensuring the legal and commercial security of our hospital and the people with whom it has a business relationship (administrative operations for communication carried out by our hospital, ensuring the physical security and control of the locations of the hospital, customer evaluation / complaint management processes, reputation research processes, event management, legal compliance process, audit, financial affairs, etc.),

- Determining and implementing the commercial and business strategies of our hospital

- In accordance with the law and good faith,

- In connection with, limited and proportionate to the purposes of processing,

- Accurate and up to date,

- It will be processed for certain explicit and legitimate purposes.

Procedure and Legal Grounds for Gathering Personal Data

Your personal data is obtained in all kinds of verbal, written or electronic media in order to provide the products and services we offer by the Hospital in accordance with the above-mentioned purposes within the legal framework determined and in this context, in order for our Hospital to fulfill its obligations arising from the contract and the law in a complete and accurate manner.

Your personal data, including but not limited to those listed by our Hospital or real or legal persons who process data on behalf of our Hospital, through tools such as website, various contracts, mobile applications, e-mail, application forms, written or verbal communications with our Hospital, etc. It is collected verbally, in writing or electronically through channels such as social media, website etc. 

What personal information do we collect about our patients?

The personal information that we collect from you may include:

• Name, title, gender, and date of birth

• Email address, phone number, postal address

• Family and spouse/partner details,

• Current interests and preferences

• Event registrations and attendances

• Credit card or other payment information (we only store this for as long as we need to process payment)

• Contact preferences.

• Bank details (if setting up a regular direct debit)

• Details of correspondence sent to you, or received from you.

• Any other information provided by you to Turkiye Hospital.

• Images captured on film or photography taken at the hospital or at an event.

What rights do you have in relation to your personal information?

You have certain rights in relation to your personal information. They are:

• The right to obtain confirmation that we are processing your personal information;
• The right to access your information;
• The right to have your personal information rectified if it is incomplete or inaccurate;
• The right to have your personal information removed or deleted in certain circumstances, for example when you have withdrawn consent for it being processed and we have no other legal basis for processing it;
• The right to restrict the processing of your personal information in certain circumstances;
• The right to object to certain processing including the right to not be subject to an automated decision making and the right to object where we are processing your information on the basis of our legitimate interest;
• Where you have provided your consent to the processing, the right to withdraw consent to the processing of your data (without affecting the lawfulness of the processing based on consent before its withdrawal); and
• The right to require us not to send you marketing communications.

Please note that some of the above rights are not absolute, and requests may be refused where exceptions apply – where this is the case, we will always share the reason behind a decision and offer the right to appeal the decision.

Subject Access Request

You can ask us to confirm if we are keeping any personal information about you and you can also request to receive a copy of that personal information – this is called a Subject Access Request.

To make a Subject Access Request you will need to provide adequate proof of identity such as a copy of your passport, driving licence or birth certificate before your request can be processed. Please try to be as clear as possible about the information you are seeking, as this will help us respond to your request more efficiently. Once we have received your Subject Access Request and proof of identity, you will receive a response from us within one month.

If you would like to submit a Subject Access Request or exercise any of the other rights referred to above, please email info@turkiyehastanesi.com with Subject Access Request in the subject line.

Changes to the Privacy Policy?

We may be required to update the terms of this policy from time to time. We will notify you about any significant changes in the way we treat personal information, usually by sending a notice to the primary email address or postal address you have provided, or by placing a prominent notice on our website(s).

How to contact us?

If you have any queries about our Privacy Policy, or want to raise a concern about how we process the information we hold about you, please email info@turkiyehastanesi.com with Data Protection Enquiry in the subject line.

What other organisations do we share your information with?

We will not sell your personal information to any third parties or external organisations.

Sharing your information with our service providers/external data processors

We may share some of your personal information with our service providers/external data processors, to carry work out on our behalf.

Any such companies are acting as our data processors and the contracts we enter with them require them to comply with Turkey data protection laws; to process your information only for the purposes we specify, and to make sure they have the appropriate controls in place to protect the security if your information.

How long do we keep your information?

We will retain your information for as long as is necessary for the purposes set out in this privacy notice, to fulfil our contractual obligations to you, and to comply with legal requirements, tax, and accounting rules for charity record-keeping purposes.